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Frequently Asked Questions
Got questions? We’ve got (natural) answers.
PRODUCT
What is the Troubl&s Hair Smoothie Mask?
What is the Troubl&s Hair Smoothie Mask?
It’s a 100% natural deep-conditioning hair treatment packed with nutrient-rich ingredients like avocado, sea moss, aloe vera, rosemary oil, and banana. It hydrates, strengthens, softens, and can promote hair growth — without any harsh chemicals or synthetic additives.
What hair types is this mask good for?
All hair types! From 1A to 4C, thin to thick, curly to straight — Troubl&s is formulated to nourish every texture. It's especially helpful for dry, damaged, curly, or transitioning hair.
Can I use it on my scalp?
Yes! The ingredients like rosemary oil, castor oil, and aloe vera are safe for the scalp and support growth, hydration, and balance.
How often should I use the mask?
We recommend 1–2 times per week. Super dry or damaged hair? Use it more often during repair phases.
Can I leave it in overnight?
Absolutely. Just apply, braid, or wrap your hair, and rinse it out in the morning. Wake up to soft, nourished strands.
INGREDIENTS & FORMULA
Is it 100% natural?
Yes — every single ingredient is plant-based or naturally derived.
What are the key ingredients?
Avocado, Sea Moss, Aloe Vera, Banana, Rosemary Oil, Coffee, Castor Oil, Vitamin E, and Honey.
Does it contain any preservatives?
We use natural preservation techniques and encourage using the product within 2 weeks of opening. Store in the Fridge or Freezer.
Is it vegan?
Not yet — because we use honey (a natural humectant). But we’re exploring a vegan-friendly formula soon!
PACKAGING & SUSTAINABILITY
How do we Store our Hair Mask?
Due to the nature of our product, and it being a completely natural product, it has a very short shelf life. We recommend to store it in the fridge or Freezer (for a few extra days)
What is the Shelf Life ?
Your Hair Mask, will arrive with cool packs, we recommend a maximum of 2 weeks inside a freezer, or 10 days in a cool fridge. This is because of the no added preservatives...... (Im sure your hair will thank us!)
Do you offer refills?
Refills are coming soon! Sign up to be first in line when we launch eco refill packs.
ORDERS & SHIPPING
Where do you ship?
Currently, we ship across the UK, with international shipping coming soon.
How long will delivery take?
Due to our products being home crafted, it may take up to 5 days
Can I return the product?
Due to the natural, perishable nature of our product, we can’t accept returns once opened. But if there’s an issue, email us and we’ll make it right!
Do you offer wholesale?
Yes! If you're a salon, boutique, or refill shop, reach out via our [Contact Page].
Still need help?
Email us at contact@troubl8s.co.uk or DM us on Instagram @Troubl8s