🔒 Privacy Policy

This Privacy Policy describes how Troubl&s (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website www.troubl8s.co.uk (the “Site”), which is hosted on Shopify Inc.

📋 1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and interaction with the Site. Additionally, when you make a purchase or sign up for our services, we collect and process personal data. Shopify powers our online store and processes much of this data on our behalf.

a. Information You Provide:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (optional)
  • Payment information (processed securely via Shopify Payments, PayPal, etc.)
  • Order details and communication history

b. Automatically Collected Data (via Shopify):

  • IP address
  • Browser type and version
  • Device type
  • Cookies (see Section 6)
  • Referring site or campaign
  • Time zone and location data
  • Pages viewed and time spent

🛒 2. How We Use Your Information

We use your personal information to:

  • Process payments and fulfill orders
  • Communicate with you about your purchase
  • Send marketing (if you’ve opted in)
  • Screen orders for fraud
  • Improve the performance and usability of our store
  • Comply with Shopify’s Terms and Legal Requirements

📬 3. Email & SMS Marketing (If Opted In)

If you opt in via our website or at checkout:

  • You’ll receive occasional emails or texts about launches, offers, and haircare tips.
  • You can unsubscribe anytime by clicking the unsubscribe link or replying STOP.

We use Shopify Email and/or third-party providers like Klaviyo, Mailchimp, or SMSBump (compliant with Shopify’s Partner Program).

🔐 4. How Shopify Stores & Protects Your Data

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.

  • Shopify stores your data securely in its databases and cloud infrastructure.
  • All payment information is encrypted via PCI-DSS standards.
  • We do not store your card details — they’re handled directly by Shopify or the payment gateway you choose (e.g., Stripe, PayPal).

For more info, see Shopify’s Privacy Policy.

đŸ€ 5. Third-Party Services

We may share your information with trusted partners for business operations, including:

  • Shopify (store hosting, checkout, fraud detection)
  • Shipping providers (e.g., Royal Mail, DHL)
  • Payment gateways (Shopify Payments, PayPal)
  • Email and SMS platforms
  • Analytics tools (e.g., Google Analytics)

Each partner is required to handle your data securely and lawfully.

đŸȘ 6. Cookies & Tracking

Shopify uses cookies to:

  • Enable secure checkout
  • Remember login sessions
  • Improve user experience
  • Track website performance

You can view and control cookies via your browser settings. Learn more at Shopify’s Cookie Policy.

⏳ 7. How Long We Keep Your Data

We keep your personal data as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with tax and legal obligations

If you request deletion of your account or personal info, we will securely remove it from our systems (unless legally required to retain it).

🌍 8. Your Rights (UK/EU GDPR)

As a UK or EU resident, you have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Withdraw consent or object to processing
  • Lodge a complaint with a data authority (e.g., ICO UK)

To make a request, email: contact@troubl8s.co.uk

📧 9. Contact Us

If you have questions about this policy or your personal data:
Troubl&s
Email: contact@troubl8s.co.uk

🔄 10. Updates to This Policy

We reserve the right to update this policy at any time. Changes will be posted here with the updated effective date.
Your continued use of the site signifies your acceptance of any changes.